Refund Policy

At TransleXable, we strive to provide excellent translation services. This Refund Policy outlines the circumstances under which refunds may be requested and the process for obtaining them.

Eligible for Refunds:

• Service failures due to technical issues on our end
• Billing errors or duplicate charges
• Cancellation within 24 hours of purchase (for subscription services)
• Significant quality issues with our AI translation services

Not Eligible for Refunds:

• Successful completion of translation services
• User error or misunderstanding of service features
• Dissatisfaction with translation results that meet quality standards
• Requests made more than 30 days after service completion

Monthly Subscriptions:

• Full refund available within 24 hours of initial purchase
• Pro-rated refunds may be considered for service failures
• Cancellation takes effect at the end of the current billing period

Annual Subscriptions:

• Full refund available within 7 days of purchase
• Pro-rated refunds for unused months in case of service failures
• Significant discount benefits are considered in refund calculations

For individual translation requests:

• Full refund if the service fails to complete the translation
• Partial refund for significantly poor translation quality
• No refund for successful translations that don't meet personal expectations
• Credit may be provided for future services in lieu of cash refunds

Step 1: Contact Support

Email us at support@translexable.com with the following information:

• Your account email address
• Transaction ID or payment reference
• Detailed reason for the refund request
• Supporting documentation (if applicable)

Step 2: Review Process

• We will acknowledge your request within 24 hours
• Our team will review your case within 3-5 business days
• Additional information may be requested

Step 3: Resolution

• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• You will receive confirmation of the refund status

• Credit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days
• Digital Wallets: 1-3 business days

Note: Processing times may vary depending on your financial institution and payment method.

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Most issues can be resolved quickly through our support team, avoiding the lengthy dispute process.

Chargebacks may result in account suspension until the matter is resolved.

Service Credits:

In some cases, we may offer service credits instead of cash refunds. These credits can be used for future translations and do not expire for 12 months.

Exceptional Cases:

We reserve the right to make exceptions to this policy in extraordinary circumstances, such as prolonged service outages or system failures.

For refund requests or questions about this policy:
Email: support@translexable.com
Subject Line: "Refund Request - [Your Transaction ID]"
Response Time: Within 24 hours

This Refund Policy may be updated from time to time. Material changes will be communicated via email to registered users. Continued use of our services constitutes acceptance of the updated policy.