Shipping Policy

TransleXable provides digital translation services. As we offer digital products and services, there is no physical shipping involved. This policy explains how our digital services are delivered to you.

Instant Access Services:

• Account access is granted immediately upon successful registration
• Subscription features are activated instantly after payment confirmation
• API access is provided within minutes of account verification

Translation Results:

• Text translations are delivered instantly through our web interface
• Document translations are processed and made available for download
• Large files may take several minutes depending on size and complexity
• Translation history is accessible through your account dashboard

Text Translation:

• Short texts (up to 1,000 characters): Instant
• Medium texts (1,000-10,000 characters): 1-5 seconds
• Long texts (10,000+ characters): 5-30 seconds

Document Translation:

• PDF files (up to 50 pages): 2-10 minutes
• DOCX files: 1-5 minutes
• PowerPoint presentations: 3-15 minutes
• SRT subtitle files: 1-3 minutes

Account Services:

• Account activation: Immediate
• Email verification: Instant (check spam folder)
• Password resets: Within 5 minutes
• Subscription activation: Immediate after payment

Available Formats:

• Original format preserved (PDF, DOCX, PPTX, SRT)
• Additional export options (TXT, HTML where applicable)
• High-quality formatting and layout preservation

Download Instructions:

• Access your completed translations through the dashboard
• Click the download button next to your translated document
• Files remain available for download for 30 days
• Premium users get extended storage for 90 days

24/7 Availability:

• Our translation services are available 24 hours a day, 7 days a week
• No geographical restrictions for service delivery
• Accessible from any device with internet connection

Planned Maintenance:

• Scheduled maintenance windows are announced 48 hours in advance
• Maintenance typically occurs during low-usage periods
• Emergency maintenance may occur with minimal notice

System Requirements:

• Stable internet connection (minimum 1 Mbps recommended)
• Modern web browser (Chrome, Firefox, Safari, Edge)
• JavaScript enabled
• Cookies enabled for account functionality

File Size Limits:

• Text input: Up to 100,000 characters per request
• Document files: Maximum 50MB per file
• Multiple files: Up to 10 files per batch upload

Common Issues:

• Slow processing times during peak usage
• Browser compatibility issues
• Network connectivity problems
• File format compatibility issues

Getting Help:

• Check our FAQ section for quick solutions
• Contact support via email: support@translexable.com
• Live chat support for premium users
• Response time: Within 24 hours

All digital deliveries are secured with:

• SSL/TLS encryption for all data transmission
• Secure authentication for account access
• Encrypted storage of translated documents
• Regular security audits and monitoring
• Secure download links with expiration dates

Our digital services are available worldwide with no additional delivery charges. Service quality and speed are consistent across all regions, though local internet infrastructure may affect individual user experience.

Regional Considerations:

• Services comply with local data protection regulations
• Multiple language interface options available
• Currency conversion handled automatically
• Local payment methods supported where available

For questions about service delivery or technical issues:
Email: support@translexable.com
Response Time: Within 24 hours
Emergency Support: Available for enterprise customers